Refund policy

Our 30-Day Love-It Guarantee

At GenerationLove, we pour endless care into crafting your family keepsakes. Because our message card necklaces are custom-made to order, we generally do not accept returns for changes of mind.

However, your satisfaction is our absolute priority. If your order arrives damaged, defective, or with any printing errors, we offer a 100% hassle-free 30-day replacement or full refund. Simply contact our dedicated support team directly at shop.generationloveco@gmail.com with a photo of the item, and we will make it right immediately.